Q: What are Pack Drops?
A: Pack Drops are exclusive events where collectors can purchase limited-edition cricket collectibles. These packs vary in price, rarity and the number of collectibles included.
Q: How much do Pack Drops cost?
A: Pack prices range from $3 to $299, depending on the number of collectibles in the pack, the players featured, the rarity of the collectibles.
Q: What details are included in a Pack Drop announcement?
A: Every Pack Drop announcement provides pack price, number of collectibles inside, featured players, rarity levels, total packs available and maximum packs a user can buy.
Q: What are the different types of packs?
A: FanCraze offers two types of packs:
Pack Drops – Limited-time events with exclusive collectibles.
Always-On Packs – Available for purchase anytime via Instant Buy/Singles.
Q: What is the Waiting Room in a Pack Drop?
A: The Waiting Room is a pre-queue system that ensures fairness by allowing all users an equal chance to purchase a pack.
Q: How long is the Waiting Room open?
A: The Waiting Room opens 15-45 minutes before a Pack Drop begins and closes approximately 10 minutes before the drop starts.
Q: What happens when the Waiting Room closes?
A: All users in the Waiting Room are randomly assigned queue positions to ensure equal chances for all participants.
Q: Can I leave and rejoin the Waiting Room?
A: Yes, you can join or rejoin at any time before it closes. However, simply closing your browser won’t remove you; you must click "Leave Waiting Room".
Q: What happens if I join after the Waiting Room closes?
A: If you miss the Waiting Room, you can still join the Pack Drop, but you will be placed at the end of the queue.
Q: How are queue positions assigned?
A: After the Waiting Room closes, users are randomly assigned positions in the purchase queue to ensure fairness.
Q: How long do I have to complete my pack purchase?
A: Once you reach the front of the queue, you have 10 minutes to complete your purchase.
Q: What happens if I don’t purchase the pack within 10 minutes?
A: Your turn expires and you are moved to the back of the queue.
Q: Can I buy multiple packs?
A: Yes, as long as the maximum pack limit allows. You can rejoin the queue after purchasing to buy more.
Q: How will I know when it's my turn?
A: You can receive email notifications, but staying on the purchase page is recommended to avoid missing your turn.
Q: Where can I find my purchased pack?
A: Your packs are available in "Your Club" > "Packs".
Q: When can I open my pack?
A: Packs can be opened instantly or a few hours post-sale, depending on the drop.
Q: What happens if the Pack Drop sells out before my turn?
A: If all packs sell out before your turn, you won’t be able to purchase one. However, you can still buy moments from the Marketplace.
Q: What is Pack Pre-Payment?
A: Pre-Payment allows users to automatically complete a Pack Drop purchase if their turn reaches the front of the queue.
Q: Does Pre-Payment guarantee that I’ll get a pack?
A: No, Pre-Payment does not guarantee a pack. If packs sell out before your turn, your funds will be refunded after the sale ends.
Q: How does Pre-Payment work?
A:
Enable Pre-Payment when the Pack Drop is announced.
Your spot is automatically reserved in the Waiting Room.
If your turn reaches the front of the queue, your purchase is completed automatically.
If the packs sell out before your turn, your money is refunded.
Q: Can I use Pre-Payment for multiple packs?
A: No, Pre-Payment applies to a single pack purchase. If you want multiple packs, you must rejoin the queue manually.
Q: How can I stay updated on upcoming Pack Drops?
A: You can track Pack Drops through FanCraze’s Discord server, email alerts, social media channels and official website.
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