Q: What are the requirements to withdraw funds from my FanCraze Wallet?
A: Before withdrawing funds, you must:
Complete the Identity Check.
Enable 2-Factor Authentication (2FA) on your account.
Q: What is the withdrawal processing time?
A: Users Cash: Rewards are instantly withdrawable while Cash: Marketplace Sales becomes withdrawable after x days.
The number of days required for Cash: Marketplace Sales to become withdrawable is divided into four tiers with processing times of 5, 7, 10, or 12 days based on the user’s activity on the platform.
Q: How can Indian users withdraw funds?
A: Indian users can withdraw funds through:
Bank Transfer – Direct withdrawal to a linked bank account.
PhonePe Voucher – Funds are converted into a PhonePe Gift Card.
Q: How do I link my bank account for withdrawals in India?
A: Follow these steps:
Click on the Wallet icon in the top-right corner.
Go to Payment Settings > Connected Accounts.
Enter your bank details and save the information.
Q: Can I edit or update my linked bank account?
A: Yes, you can update your bank details anytime in the Connected Accounts section under Payment Settings.
Q: How does withdrawal via PhonePe work?
A: To withdraw funds via PhonePe:
Select the amount you wish to withdraw.
Receive a voucher code and PIN.
Open the PhonePe app, tap your profile picture, and go to PhonePe Gift Card under Payment Methods.
Tap Claim Now, enter the voucher number and PIN, and confirm.
Q: Is there a limit on PhonePe withdrawals?
A: Yes, the maximum amount that can be withdrawn via PhonePe vouchers over a lifetime is ₹1,000.
Q: How can international users withdraw funds?
A: International users can withdraw funds via wire transfer to their linked bank account, other local payout methods or via USDC stable coin in their digital asset wallet using external payment providers.
Q: How do international users add bank details for wire transfer withdrawals?
A: Follow these steps:
Click on the Wallet icon in the top-right corner.
Go to Payment Settings > Connected Accounts.
Add or update your bank account details.
Once verified, you can initiate a withdrawal via wire transfer.
Q: What is the estimated processing time for international withdrawals?
A: Withdrawal times vary but typically range between 1 to 12 days, depending on the user's country of withdrawal.
Q: What happens if my withdrawal is delayed?
A: If your withdrawal takes longer than the expected time please contact FanCraze Support.
Q: Are there any fees associated with withdrawals?
A: FanCraze does not charge any additional service fees for withdrawals but covers the costs charged by our payment providers for processing the funds. The fee ranges from $5-$25 for wire transfer depending on the country of withdrawal.
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