Q: What are FC Points?
FC Points are FanCraze’s platform currency used to buy collectibles, packs, participate in Singles drops, upgrade collectibles, and access other in-app utilities.
Q: Where can I buy FC Points?
You can buy FC Points directly from the FanCraze Wallet by clicking on Add FC Points from the Wallet Overview screen.
Q: What payment methods are available for Indian users?
Indian users can buy FC Points using:
- Debit or Credit Cards (3.5% fee)
- Digital Assets across multiple networks (1% fee)
Q: What payment methods are available for international users?
International users can buy FC Points using:
- Credit/Debit Cards
- Digital Assets via supported wallets like MetaMask or Coinbase
Q: Which networks are supported for Digital Asset payments?
Digital Asset payments are supported across Ethereum Mainnet, Polygon, Base. FanCraze receives the converted fiat currency from the payment provider.
Q: Can I choose a preset bundle instead of entering FC Points manually?
Yes. You can either enter a custom FC Points amount or select from pre-designed bundles shown on the Buy FC Points screen.
Q: Will I see fees before completing the payment?
Yes. The payable amount and applicable service fees are displayed instantly on the screen before you confirm the payment.
Q: How long does it take for FC Points to reflect in my wallet?
FC Points are credited instantly once the payment is successfully completed.
Q: Do I need to enable international transactions on my card?
Yes. For international Credit/Debit Card payments, please ensure your card is enabled for international transactions.
Q: Can I save my payment details for future purchases?
Yes. You can save your payment details for faster checkouts and manage them anytime from Payment Settings within the Wallet.
Q: Is identity verification required?
Yes. To comply with local regulations, FanCraze requires identity verification once your lifetime transaction value exceeds 10,000 FC Points.
Q: Can I withdraw FC Points?
No. FC Points cannot be withdrawn. Only USD balances from marketplace sales are withdrawable.
Q: Where can I view my transaction history?
Your complete transaction history is available in the Wallet Overview. You can also filter transactions by currency and download a CSV file for record-keeping.
