Q: How do I add funds to my FanCraze Wallet?
- Click on the Wallet icon and go to the ‘Add Cash’ section.
- Enter the amount you wish to add.
- Choose a payment method (Debit/Credit Card, UPI, or Digital Assets).
- Confirm the details and complete the payment process.
Q: What payment methods are available for Indian users?
Indian users can buy FC Points using:
- Debit or Credit Cards (3.5% fee)
- Digital Assets across multiple networks (1% fee)
Q: What payment methods are available for International users?
International users can buy FC Points using:
- Credit/Debit Cards
- Digital Assets via supported wallets like MetaMask or Coinbase
Q: How do I complete a transaction with digital assets?
- Choose Digital Assets as your payment method.
- Connect your wallet (MetaMask, Coinbase, or others).
- Confirm the transaction.
- Funds will be added after processing.
- Note: FanCraze only receives converted fiat currency from the provider.
Q: Can I withdraw Deposited Cash?
A: No, Deposited Cash is non-withdrawable and can only be used within the FanCraze ecosystem.
Q: Which networks are supported for Digital Asset payments?
Digital Asset payments are supported across Ethereum Mainnet, Polygon, Base. FanCraze receives the converted fiat currency from the payment provider.
Q: Do I need to enable international transactions on my card?
Yes. For international Credit/Debit Card payments, please ensure your card is enabled for international transactions.
Q: Can I save my payment details for future purchases?
Yes. You can save your payment details for faster checkouts and manage them anytime from Payment Settings within the Wallet.
Q: Is identity verification required?
Yes. To comply with local regulations, FanCraze requires identity verification once your lifetime transaction value exceeds $100.
Q: Where can I view my transaction history?
Your complete transaction history is available in the Wallet Overview. You can also filter transactions by currency and download a CSV file for record-keeping.
