Q: What is the FanCraze Wallet?
The FanCraze Wallet is your secure digital wallet for managing all financial activity on the platform. You can deposit funds, store Marketplace earnings, track rewards, and use your balance to buy collectibles, play Match Challenges, and participate in other FanCraze features.
Q: What types of balances exist inside the FanCraze Wallet?
The wallet includes two balance categories: Cash and Loyalty Rewards.
Balance Type | Description | Withdrawable | Notes |
Cash: Deposited |
Funds you personally add via payment methods.
| No | Cannot be with- drawn, gifted, traded.
|
Cash: Bonus |
Promotional credits that discount specific purchases.
| No | Cannot be used on Marketplace purchases; cannot be bought or withdrawn.
|
Cash: Marketplace Sales |
Earnings from selling collectibles (and Match Challenges for international users).
| Yes (after aging) |
Withdrawable after a holding period of 5–12 days depending on activity.
|
Gold Essence (Loyalty Reward) |
Platform currency earned via SBCs, Match Challenges, etc. | No |
Used for packs, upgrades, discounts; not withdrawable. |
Q: Where can I view my FanCraze Wallet balance?
Click the Wallet icon in the top-right corner of the screen. You will see a full breakdown of your balances and recent transactions.
Q: What can I do with my FanCraze Wallet?
You can:
Deposit funds
Purchase collectibles and packs
Pay for upgrades and SOTM Packs
View your complete transaction history
Withdraw eligible earnings (where supported)
Download statements
Q: Can I edit saved payment methods?
Yes. You can update or remove saved cards and wallet connections under:
Wallet → Payment Settings → Saved Payment Methods
