Q. Why do I need to complete Identity Verification on FanCraze?
Identity Verification (KYC) is required to ensure a secure, compliant, and fraud-free platform. Completing KYC helps FanCraze:
Verify your identity
Enable secure payment options
Protect against unauthorized activity
Meet global financial regulations
You may be required to complete KYC when:
- Buying your first Pro Collectible
Engaging in Marketplace transactions
Crossing certain spending or earning thresholds
Requesting your first withdrawal
Completing high-value activity on the platform
Q. How do I start the Identity Check process?
You can begin verification in two ways:
Option 1: Identity Check Icon (Quick Start)
You will see an Identity Check icon at the top of your screen next to the notification bell. Click it to start instantly.
Option 2: Settings Navigation
Go to: Profile Settings → Payment Settings → Identity Check
Select your country of citizenship, upload the required documents, and complete the liveness verification.
You will be notified when your verification is approved.
Q. What documents are required for Indian users?
Indian users can complete verification using:
Option 1: DigiLocker (Recommended)
- PAN Card
- Aadhaar Card
- Auto-fetching of verified details
- Liveness check required
Option 2: Manual Upload
- Mandatory: PAN Card
- Plus one of:
- Aadhaar Card
- Passport
- Voter ID
- Driver's License
- Liveness check required
Q. What documents are required for US users?
US users must upload:
- Passport
- OR National ID
- OR Driver’s License
- OR Residence Permit
- SSN (Social Security Number) is mandatory
- Liveness verification required
Q. What documents are required for international users?
Users outside India and the USA may provide ONE of:
- Passport
- National ID Card
- Driver’s License
- Residence Permit
Liveness verification is required for all international users.
Q. What is liveness verification?
A short, guided real-time selfie check used to confirm:
- You are physically present
- You are the real owner of the document
- The submission is not a photo, screenshot, or edited image
Q. Why might my Identity Check fail?
Common causes include:
- Expired ID
- Damaged or unreadable documents
- Blurry, dark, or glare-filled photos
- Details that do not match your FanCraze profile
- Address mismatches (especially if the ID is outdated)
- Low camera quality or unstable device
You have max 5 attempts to complete your verification successfully.
Q. How can I improve my chances of passing verification?
Follow these tips:
- Use original, undamaged documents
- Ensure clear, well-lit photos
- Avoid glare, shadows, and reflections
- Use a high-quality device
- Make sure all text is readable
- Ensure your ID has not expired
- Match your FanCraze profile details to your documents
Q. How long does verification take?
Most verifications are completed within a few minutes. In rare cases requiring manual review, it may take 24–48 hours.
Q. Can I resubmit if my verification fails?
Yes. You will be prompted to upload new documents or redo liveness verification. Each resubmission counts toward your 5 total attempts.
Q. Is it safe to upload my ID to FanCraze?
Yes. Verification is:
- Processed via regulated third-party compliance partners
- Protected with bank-grade encryption
- Compliant with global privacy and KYC standards
Q. Does FanCraze ever ask for documents via email or chat?
Never. FanCraze will NOT ask for documents through:
- Email
- Chat
- Support messages
- Social media
Only upload documents through the official in-app verification flow.
Q. Who should I contact if I face issues?
If your verification keeps failing or you have account-specific concerns, raise a ticket via FanCraze Support.
